Refund & Returns Policy

Effective Date: 18/09/2024

Thank you for shopping at eyeguardoptics.com. We value your satisfaction and aim to ensure that your experience with us is seamless. Please read our Refunds & Returns Policy carefully to understand how returns and refunds are handled.

1. Return and Refund Eligibility

If you are not entirely satisfied with your purchase, we’re here to help. We offer a 30-day return policy from the date you receive your order. To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition as when you received it.
  • The item must be returned in its original packaging with all accessories, manuals, and any other materials that were included.
  • You must provide the proof of purchase (order confirmation or receipt).
  • The item must not be damaged or altered in any way.

Note: Only regular-priced items are eligible for refunds. Sale or discounted items are not eligible for returns or refunds unless they are defective.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Customer Support:
    Email us at [email protected] with your order number, a brief explanation of your reason for the return, and photos (if applicable) of the product.
  2. Receive Return Authorization:
    Our team will review your request and, if approved, will provide you with return instructions, including the return address and any necessary return labels.
  3. Return the Product:
    Pack the item securely in its original packaging. Ensure that all manuals, accessories, and other materials are included. You are responsible for the cost of shipping the product back to us unless the product was defective or we made an error with your order.

Return Address:
Eye Guard Optics LTD
[Full Address]
MRU

3. Return Shipping Costs

Customers are responsible for covering the shipping costs for returning an item unless the return is due to:

  • A defective or damaged product.
  • An error on our part (e.g., wrong product received).

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Processing Your Return

Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria outlined above. If the product is in acceptable condition, we will process your refund or exchange.

Refunds:

  • Refunds will be issued to the original payment method used during your purchase.
  • Please allow up to 14 days from the date we receive your returned item for your refund to be processed. Depending on your payment method or financial institution, the refund may take a few additional days to appear in your account.

5. Refund Amounts

The amount refunded will be the price you paid for the item, minus any original shipping costs (unless the product was defective or an error occurred with your order).

If you received a free shipping promotion when you placed your order and you are returning the item for reasons other than a defect or error, we may deduct the cost of shipping from your refund.

6. Exchanges

If you wish to exchange your item for a different size, style, or model, please contact us at [email protected] to check availability. If the item is in stock, we will provide instructions on how to proceed with the exchange. You will be responsible for any shipping costs associated with the exchange unless the product was defective or there was an error in your order.

7. Damaged or Defective Products

We take quality control seriously, but if you receive a defective or damaged product, please contact us immediately at [email protected] with the following information:

  • Order number.
  • Description of the defect or damage.
  • Photos of the product and packaging.

We will review your case and offer a replacement, repair, or refund as appropriate, at no additional cost to you. You will not be required to pay for return shipping for defective or damaged items.

8. Non-Returnable Items

Certain items are non-returnable, including:

  • Items purchased on sale or with a discount.
  • Gift cards.
  • Custom or personalized items.
  • Items returned after the 30-day return window.

9. Contact Us

If you have any questions or concerns regarding this policy, feel free to contact our customer support team. We are happy to assist with any inquiries.

Customer Support Contact Information:
Email: [email protected]